sawer Account & Payment FAQ

When you create a sawer account, we ask for your username, email address, mobile phone number (with country code), and a secure password. Your username identifies you on our platform; your email is used for verification and account recovery. Your phone number helps us contact you about deposits, withdrawals, or account changes. We also ask you to confirm that you agree to our terms and conditions and have read our privacy policy. After you submit this information, we send a verification link to your email—click it to activate your account. Once verified, you can log in and proceed to add a payment method through DANA, e-wallet, mobile banking, or another supported channel.

Our KYC (Know Your Customer) process requires you to upload a government-issued photo ID—a passport, national identity card, or driver's license. We also request a recent document showing your address, such as a utility bill or bank statement dated within the last three months. You can upload these documents via your account settings using your phone's camera or by selecting files from your device. Our team reviews submissions within a standard business window and notifies you via email once verification is complete. This verification protects both you and sawer by confirming your identity and reducing fraud.

sawer accepts deposits through multiple channels, each with its own typical range. local payment, online payment, e-wallet, and mobile banking transfers usually support amounts from a small base (often the equivalent of a few USD) up to several million Indonesian Rupiah per transaction. local payment and online payment follow similar patterns depending on your bank's limit. Direct bank transfers via e-wallet, mobile banking, local payment, or online payment typically allow larger single deposits. Your exact account preferences depends on your payment method, your bank's policy, and your account history with sawer. Once you've linked a payment method, the app will show you the available range for that option. If you hit a limit or need to deposit more, you can make multiple transactions or contact our support team for guidance.

When you request a withdrawal from your sawer account, our team reviews your request to confirm your identity, account status, and withdrawal details. This review typically happens within a standard business window; the exact time depends on your withdrawal method and any additional verification steps needed. Once approved, the funds are sent to your nominated bank account or e-wallet (e-wallet, mobile banking, local payment, etc.). The actual arrival time then depends on your bank or e-wallet provider—most transfers complete within a few business hours, though some take longer during peak periods or public holidays like Idul Fitri or Nyepi. We'll notify you via email and in-app message once your withdrawal is processed. If you have questions about a specific withdrawal, check your account history or reach out to support.

Our sawer sportsbook covers major football leagues and tournaments including Liga 1 (Indonesian league), Piala AFF (Southeast Asian Cup), Champions League, Premier League, and international fixtures. We also offer live coverage of badminton tournaments, MotoGP racing, and esports markets for Mobile Legends, Free Fire, and PUBG Mobile. The available markets change seasonally—during Piala Indonesia or Piala AFF, those tournaments dominate our offerings. For live-dealer games, we feature blackjack, roulette, baccarat, and Dragon Tiger with professional dealers. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. All markets are updated in real time, and you can explore current odds and fixtures from your sawer dashboard once you log in.

sawer members earn loyalty points through activity on our platform—deposits, wagers, and referrals all contribute to your tier status. As you accumulate points, you progress through tiers, unlocking benefits such as weekly cashback offers, priority support, and exclusive referral bonuses. Your current tier and points balance are visible in your account dashboard. Tier benefits are calculated on a weekly or monthly cycle depending on the promotion. To remain eligible, you must maintain account activity and comply with our terms. Loyalty points do not expire instantly but are subject to review if your account becomes inactive for an extended period. Specific tier thresholds and benefit amounts are detailed in your account settings and updated regularly—check your dashboard for current offers during major events like Liga 1 finals or Idul Adha holiday tournaments.

At sawer, we protect your personal data using industry-standard encryption (SSL/TLS) for all data in transit between your device and our servers. Your payment details—whether you're funding via online payment, e-wallet, or a bank account—are encrypted end-to-end and never stored in plain text. Your password is hashed, meaning we do not store it as you entered it. We comply with local data protection practices and do not share your information with third parties without your consent, except where required by law or to process your transactions. Access to your account requires your username and password; we recommend using a strong, unique password and enabling any optional security features available in your account settings. If you suspect unauthorized access, change your password immediately and contact support.

Our sawer support team responds to queries submitted via in-app help or email within a standard business window. Response times vary depending on the complexity of your question and current support volume; during peak trading periods (major Liga 1 matches or Piala AFF tournaments), queries may take longer. For urgent account issues such as unauthorized access or payment problems, flag your message as priority when submitting. Simple questions like password resets or payment method linking typically receive faster responses. You can track the status of your query in your account's help section. We do not offer real-time chat support; all communications are processed via email or in-app notifications. For immediate assistance with transaction issues, check your account history first—most questions are answered by status information already visible there.