sawer Platform Privacy Notice

This page describes what we collect when you use sawer and how we keep that data protected. We at sawer take your privacy seriously and are committed to being transparent about the information we gather, how we use it, and who can access it. Our privacy practices comply with applicable data-protection laws in your jurisdiction, and we give you control over your personal information wherever possible.

When you create an account on sawer or engage with our sportsbook, live-dealer tables, slot games, or esports markets, you share certain details with us—your name, contact information, payment data, and account activity. We collect this information to verify your identity, process deposits and withdrawals, deliver our service, prevent fraud, and comply with legal obligations. This notice explains each category of data, how long we keep it, and your rights to access, correct, or delete it.

What Data We Collect on sawer

We collect several types of information when you interact with sawer. Account registration data includes your full name, date of birth, email address, phone number, and residential address. We ask for this information to create your account, verify your age and identity, and comply with anti-money-laundering rules in your jurisdiction. Payment information includes the card numbers, e-wallet credentials (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), or bank details (mobile banking, local payment, online payment, e-wallet) you provide when you deposit or withdraw. We do not store full card numbers on our servers; we use encrypted payment gateways to process transactions securely.

Account activity data includes your bets placed, games played, deposits and withdrawals, balance history, and IP address and device information. We collect this to deliver our service, detect abuse, settle disputes, and ensure compliance with our terms. Communication data includes emails you send to our support team, in-app chat messages, and any feedback or complaints you submit. We use this to respond to you, improve our service, and investigate issues.

Note: We may use cookies and similar tracking technologies to recognize you when you return to sawer, remember your preferences, and understand how you use our platform. You can disable cookies in your browser settings, though some features of sawer may not function properly if you do.

How We Use Your Data on sawer

We use your information for several purposes. Service delivery: We verify your identity and process your deposits and withdrawals. Legal compliance: We comply with regulations in your jurisdiction and share data with authorities if required by law. Fraud prevention: We analyze patterns to detect money-laundering, bonus abuse, collusion, and other illegal activity. Customer support: We respond to your questions and resolve disputes. Marketing: With your consent, we send you email or in-app notifications about promotions, new games, and sportsbook fixtures (such as Liga 1, Piala Indonesia, Piala AFF matches, or esports events like Mobile Legends tournaments).

We do not sell your personal data to third parties. However, we may share your data with our payment processors, cloud-hosting providers, and legal advisors as necessary to run our platform and comply with the law. Our servers may be located outside your country; when that occurs, your data is still protected by the same security standards and contractual obligations we maintain on sawer.

Your Rights & Data Protection on sawer

We retain your personal data for as long as your account is active and for a period afterward (typically three to seven years) to fulfill legal and financial obligations. You have the right to request access to your personal data, ask us to correct inaccuracies, and request deletion of your data subject to legal holds. To make these requests, contact our support team via email or in-app chat.

Data Breach Notice: If our systems are compromised and your personal data is exposed, we will notify you as soon as practicable via email and provide guidance on steps you can take to protect your account and identity.

We use industry-standard SSL encryption to protect data in transit between your device and our servers. Our staff access your data only when needed to provide support or investigate issues. We do not share your data with other gaming operators, affiliates, or marketing partners without your explicit consent, except where required by law or to prevent fraud across our platform.

If you believe your data has been misused or if you have concerns about our privacy practices, you may file a complaint with the data-protection authority in your jurisdiction. We also encourage you to contact us first so we can address your concerns directly. Our privacy notice is subject to change; we will post any significant updates on this page and notify you via email if changes affect how we handle your data. By continuing to use sawer, you accept our privacy practices as outlined here.

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sawer Platform Privacy Notice

Account Opening, Deposits & Withdrawals

When you join sawer, you provide your name, date of birth, email, phone number, and a valid government ID (passport, driver's license, or national ID card). We verify this information against public records to prevent fraud and comply with local anti-money-laundering rules. Your account is not active for withdrawals until we confirm your identity and address; this typically takes a few hours to one business day. We do not share your personal data with third parties except where required by law (for example, reporting to regulatory authorities in your jurisdiction).

Deposits on sawer are processed instantly for e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and within one to two business hours for bank transfers. There are no fees on our side for deposits, though your payment provider may charge a small handling fee. You may deposit as much or as little as you choose; we do not set a maximum. However, if we notice deposit patterns that suggest money-laundering or fraud, we may freeze your account pending investigation.

Note: We process withdrawal requests during business hours (Monday–Friday, 8 AM–5 PM Jakarta time). Requests submitted on weekends or public holidays (such as Idul Fitri, Idul Adha, Imlek, or Nyepi) are queued for processing the next business day.

To withdraw, you log into your account, navigate to Withdraw, select your payment method, and enter the amount. The funds are transferred back to the card or wallet you originally deposited from. Withdrawals are not subject to a maximum, but we reserve the right to request additional verification if the amount exceeds a threshold we set based on account age and history. We do not guarantee a specific withdrawal window; processing times depend on your bank's internal settlement speed and can vary.

Bonus Terms & Promotion Eligibility

We offer a welcome offer for new members: a percentage match on your first deposit (the exact terms are shown during account setup). This offer is not a cash grant; it is credited as bonus funds that can only be used within our platform to engage with games and markets. The bonus is subject to a playthrough requirement—you must place wagers totalling a certain multiple of the bonus amount before you can withdraw the bonus balance. If you do not meet the playthrough within a set timeframe (typically 30 days), the bonus expires and is removed from your account.

We also run weekly cashback mechanics: a small percentage of losses across all games during a given week is credited back to your account on Monday morning. This cashback is subject to the same playthrough rules as the welcome offer. Referral bonuses apply when you invite a friend to join sawer; once your friend deposits for the first time, you both receive a bonus. These bonuses are not guaranteed to convert to real funds—they are account credits subject to playthrough and expiration. We do not publish exact bonus amounts; amounts vary and may change without notice.

Our Policies & Dispute Resolution

We reserve the right to close or suspend your account if we believe you are in breach of these terms, if you engage in unfair play (such as bonus abuse, collusion with other players, or use of automated bots), or if we receive a legal request from a court or regulator. If we close your account, we will attempt to notify you via email; any balance remaining in your account at the time of closure will be held pending investigation and may be forfeited if evidence of wrongdoing is found.

If you have a complaint about a transaction, game outcome, or our service, you may contact our support team via email or in-app chat during business hours. We aim to respond to all complaints within four to six hours, though response times may vary during peak periods (especially during major Liga 1 or Piala Indonesia fixtures). If we cannot resolve your complaint to your satisfaction, you have the right to escalate the matter to our senior management team; that review typically takes five to seven business days.

Jurisdiction Notice: We provide our services only where local law permits. Our terms and any dispute are governed by the law of the jurisdiction in which you are located at the time of joining sawer. If your local law prohibits online gaming or sportsbook activity, you may not use our platform. You are responsible for verifying that access and use comply with your own jurisdiction's regulations.

These terms are subject to change at any time. We will notify you of material changes via email or an in-app notification. Continued use of sawer after a change is posted means you accept the updated terms. If you do not agree with a change, you may close your account and request a withdrawal of any remaining balance at your own cost and subject to our verification process.

By using sawer, you acknowledge that you have read and understood these terms, that you are of legal age in your jurisdiction, and that you accept full responsibility for your account activity. Our service is available only where local law permits.