sawer Casino & Sportsbook Terms

We at sawer operate an online gaming and sportsbook platform available to members in jurisdictions where local law permits our service. This page sets out the key terms under which you access our platform, open an account, deposit and withdraw funds, claim promotions, and use our games and betting markets. Our terms are designed to be transparent so you understand exactly what we do, what you can expect, and what happens if a dispute arises.

sawer's service includes live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook markets covering football (Liga 1, Piala AFF, Premier League, Champions League), badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Our platform operates 24 hours a day, subject to scheduled maintenance and technical interruptions beyond our control.

Account Opening, Deposits & Withdrawals

When you join sawer, you provide your name, date of birth, email, phone number, and a valid government ID (passport, driver's license, or national ID card). We verify this information against public records to prevent fraud and comply with local anti-money-laundering rules. Your account is not active for withdrawals until we confirm your identity and address; this typically takes a few hours to one business day. We do not share your personal data with third parties except where required by law (for example, reporting to regulatory authorities in your jurisdiction).

Deposits on sawer are processed instantly for e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and within one to two business hours for bank transfers. There are no fees on our side for deposits, though your payment provider may charge a small handling fee. You may deposit as much or as little as you choose; we do not set a maximum. However, if we notice deposit patterns that suggest money-laundering or fraud, we may freeze your account pending investigation.

Note: We process withdrawal requests during business hours (Monday–Friday, 8 AM–5 PM Jakarta time). Requests submitted on weekends or public holidays (such as Idul Fitri, Idul Adha, Imlek, or Nyepi) are queued for processing the next business day.

To withdraw, you log into your account, navigate to Withdraw, select your payment method, and enter the amount. The funds are transferred back to the card or wallet you originally deposited from. Withdrawals are not subject to a maximum, but we reserve the right to request additional verification if the amount exceeds a threshold we set based on account age and history. We do not guarantee a specific withdrawal window; processing times depend on your bank's internal settlement speed and can vary.

Bonus Terms & Promotion Eligibility

We offer a welcome offer for new members: a percentage match on your first deposit (the exact terms are shown during account setup). This offer is not a cash grant; it is credited as bonus funds that can only be used within our platform to engage with games and markets. The bonus is subject to a playthrough requirement—you must place wagers totalling a certain multiple of the bonus amount before you can withdraw the bonus balance. If you do not meet the playthrough within a set timeframe (typically 30 days), the bonus expires and is removed from your account.

We also run weekly cashback mechanics: a small percentage of losses across all games during a given week is credited back to your account on Monday morning. This cashback is subject to the same playthrough rules as the welcome offer. Referral bonuses apply when you invite a friend to join sawer; once your friend deposits for the first time, you both receive a bonus. These bonuses are not guaranteed to convert to real funds—they are account credits subject to playthrough and expiration. We do not publish exact bonus amounts; amounts vary and may change without notice.

Our Policies & Dispute Resolution

We reserve the right to close or suspend your account if we believe you are in breach of these terms, if you engage in unfair play (such as bonus abuse, collusion with other players, or use of automated bots), or if we receive a legal request from a court or regulator. If we close your account, we will attempt to notify you via email; any balance remaining in your account at the time of closure will be held pending investigation and may be forfeited if evidence of wrongdoing is found.

If you have a complaint about a transaction, game outcome, or our service, you may contact our support team via email or in-app chat during business hours. We aim to respond to all complaints within four to six hours, though response times may vary during peak periods (especially during major Liga 1 or Piala Indonesia fixtures). If we cannot resolve your complaint to your satisfaction, you have the right to escalate the matter to our senior management team; that review typically takes five to seven business days.

Jurisdiction Notice: We provide our services only where local law permits. Our terms and any dispute are governed by the law of the jurisdiction in which you are located at the time of joining sawer. If your local law prohibits online gaming or sportsbook activity, you may not use our platform. You are responsible for verifying that access and use comply with your own jurisdiction's regulations.

These terms are subject to change at any time. We will notify you of material changes via email or an in-app notification. Continued use of sawer after a change is posted means you accept the updated terms. If you do not agree with a change, you may close your account and request a withdrawal of any remaining balance at your own cost and subject to our verification process.

By using sawer, you acknowledge that you have read and understood these terms, that you are of legal age in your jurisdiction, and that you accept full responsibility for your account activity. Our service is available only where local law permits.